Returns Policy
Overview
Each Sustain & Gather order is printed just for you and fulfilled through our print-on-demand production partner. Therefore, all sales are final.
Occasionally manufacturing related errors can happen, so we ask that you open your package and examine your order right away. If you find a print flaw or product defect, please email us at hello@sustainandgather.com so we can reach out to our production partner who will only examine orders within 30 days of shipment.
Should your order need to be returned to us, there will not be a return shipping label provided.
If you placed your order as a guest and do not have an account on our site, please set up a free Sustain & Gather account before reaching out about your order. We ask that you include the following in your communication with our team:
- Original email used when placing the order
- Order number (can be found printed on the order or in your order confirmation email)
- Photos clearly showing the print issues or design concerns
After reviewing the information shared with our production partner, they will determine what steps can be taken to make things right. Please do not send your purchase directly back to our production partner.
Need help?
Contact us at hello@sustainandgather.com for questions related to refunds and returns.